Submit an Inquiry

This is the place to get in contact with our Retailer Support team. We handle inquiries on a wide range of topics, including:

  • Payment Adjustments
  • Payment Status
  • Proof of Purchase Status
  • Sample Clearinghouse Invoices
  • Sample Store Tags
  • Manufacturer Brand Listings
  • Other Inquiries 

Your questions are important to us, and we will do our best to respond in the most timely manner possible. For inquiries regarding payment adjustments and proof of purchase status, please allow seven to 10 business days. Other inquiries are typically answered in three to five business days.

To submit your inquiry, please call 800.833.7096 or click here to access our Retailer Inquiry Form.