When it is necessary for NCH to issue a payment adjustment, the
reason for the adjustment will be communicated to the retailer or its
clearinghouse. If adjustment reasons are supplied to your clearinghouse,
it is the responsibility of your clearinghouse to communicate these
reasons to you. If you have any doubts about the payment adjustment
reasons reported by your clearinghouse, please contact NCH’s Retailer Support team.
Click here to see a listing of the Payment Adjustment Reasons used by NCH, as well as the corresponding code numbers.
In order to avoid payment adjustments, retailers should familiarize
themselves with manufacturers’ coupon redemption policies to make sure
their coupon submissions fall within the appropriate terms and
guidelines. These policies are legal documents outlining the terms and
conditions under which manufacturers will reimburse retailers for coupon
Click here to see posted manufacturer redemption policies.
If you do experience a payment adjustment, it is important to
remember that most manufacturers make an effort to avoid issuing large
numbers of small payment adjustments. In fact, the vast majority of
manufacturers have established toleration levels for small differences
in coupon counts and coupon valuations. Many have even established grace
periods during which they will accept expired coupons from their retail
If you have questions about why you have received a specific payment adjustment, please contact NCH’s Retailer Support Team.